Billing Policy

We bill at quarterly increments and require a minimum three month contract. We accept Visa, MasterCard, Discover and American Express cards.

How do I change account billing frequency and mode of payment?
An e-mail will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. Please e-mail accounting@yamanpro.com for assistance with updating your account.

How do I update account contact information?
You can change your billing address and e-mail address in Account Information within your Control Panel. If you have a change of e-mail address, be sure to reflect this new address in your mail forwarding options in Account Settings. You should also update your contact information listed with our NIC.

How do I update my payment information?
Please call Accounting at 877-946-3998 or 815-946-3998 Monday through Friday during normal business hours. You can also fax the new payment information to 815-946-4138 (attn: Accounting) or use our secure form to send us your credit card information. We will be more than happy to update your payment method. If you need to contact Accounting by e-mail, send your message to accounting@yamanpro.com

How do I get copies of my invoices?
If in the future you would like to receive a hard copy of your renewal invoices in addition to the email renewal invoice, please take this opportunity to update your Edit Account Information page. Simply change the Invoice Delivery field to snail mail or fax, and your next renewal will have a hard copy invoice either mailed or faxed. If you need an immediate copy of a prior invoice, please email creditdept@yamanpro.com.

What is your renewal procedure?
If you would like to receive a hard copy of your renewal invoices in addition to the renewal e-mail invoice, please take this opportunity to update your Edit Account Information page. Simply change the Invoice Delivery field to snail mail or fax, and your next renewal will have a hard copy invoice either mailed or faxed.

Renewal billing batches are generated every business day, Monday through Friday, for the previous day's renewals. That same day, an e-mail invoice is sent to each customer renewing in that batch. The batch is held open for three days to process changes and is then closed. The customer's credit card is then charged for each transaction in the batch.

We do not bill in advance of the next bill date. Our invoice date is the renewal date. If we were to bill in advance, it would affect the accuracy of our accounting periods.

What will it cost to upgrade/downgrade my account?
Billing for Plan changes is processed within 30 days from the date of the change. You will be charged a $50.00 plan change fee to cover the administrative costs to process the change on any downgrades. Additionally, the monthly rental fees will be prorated based on the time remaining in your billing cycle. The credit card on file will be charged for the Plan change within that 30 day window. Follow this link to read more information about changing from one domain plan to another plan type.

Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net. You can find more information about InterNIC billing procedures and other information from their web site.

Customers wishing to make payment by credit card may call either (888)771-3000 or (402)496-9788 (outside the U.S.).